Terms & Conditions of Sale
Last Updated: 12th June 2026
1. About Us
These Terms & Conditions govern the sale of products and workshop bookings through VH Prints.
VH Prints
38 Huntingdon Road
London N2 9DU
Email: vanessa@vhprints.com
Phone: 07984 868050
By placing an order through our website, you agree to these Terms & Conditions.
2. Products and Services
VH Prints sells:
Kitchen textiles
Art prints
Greeting cards
Creative workshops and events
Other products and services listed on our website
We make every effort to ensure product descriptions, photographs and pricing are accurate.
3. Product Images and Colours
We aim to display colours as accurately as possible.
However, colours may vary slightly due to differences in screen settings, printing processes and materials.
Minor variations in colour, texture or finish shall not be considered defects.
4. Ordering
When you place an order, you will receive an email confirming receipt of your order.
A contract between you and VH Prints is formed when your order is accepted and payment has been successfully processed.
We reserve the right to refuse or cancel orders where necessary, including in cases of pricing errors or suspected fraud.
5. Pricing and Payment
All prices are displayed in Pounds Sterling (£).
Payment must be made in full at the time of purchase through our website payment provider.
We reserve the right to change prices at any time, although changes will not affect orders already placed.
6. Delivery
We currently deliver within the United Kingdom.
Estimated delivery times are provided for guidance only and are not guaranteed.
VH Prints shall not be liable for delays caused by postal services, couriers, adverse weather conditions or circumstances beyond our reasonable control.
Customers are responsible for providing accurate delivery information.
Additional charges may apply for re-delivery where incorrect information has been supplied.
7. Returns and Refunds – Physical Products
Under the Consumer Contracts Regulations 2013, customers generally have the right to cancel their order within 14 days of receiving goods.
To exercise this right, please contact us within the cancellation period.
Returned items must be:
Unused
In their original condition
Returned in suitable packaging
Unless the item is faulty or incorrect, customers are responsible for return postage costs.
Refunds will be processed within 14 days of receiving returned goods.
8. Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us within 14 days of delivery.
Where appropriate, we may:
Replace the item
Offer a repair
Provide a refund
Photographic evidence may be requested.
9. Workshops and Event Bookings
Workshop places are confirmed once payment has been received.
Customer Cancellations
Cancellations made more than 14 days before the workshop date will receive a full refund.
Cancellations made within 14 days of the workshop date are non-refundable unless the place can be filled.
You may transfer your booking to another person by notifying us in advance.
Cancellation by VH Prints
We reserve the right to cancel or reschedule workshops due to insufficient bookings, illness, venue issues or circumstances beyond our control.
If this occurs, customers will be offered either:
A full refund, or
A transfer to an alternative date
VH Prints shall not be responsible for travel, accommodation or other associated costs.
10. Intellectual Property
All artwork, designs, illustrations, photographs, text and content on this website remain the property of VH Prints unless otherwise stated.
No content may be copied, reproduced, distributed or used without prior written permission.
Purchasing a product does not transfer copyright ownership.
11. Website Use
You agree not to:
Use the website unlawfully
Attempt to interfere with website security
Copy website content without permission
We reserve the right to suspend access where misuse is suspected.
12. Limitation of Liability
Nothing in these Terms excludes liability where exclusion is not permitted by law.
To the fullest extent permitted by law, VH Prints shall not be liable for indirect, incidental or consequential losses arising from the use of our products, services or website.
Our total liability shall not exceed the value of the order purchased.
13. Privacy
Your use of our website is also governed by our Privacy Policy.
Please review our Privacy Policy to understand how we collect and process personal information.
14. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time.
The latest version will always be available on our website.
15. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
VH Prints
38 Huntingdon Road
London N2 9DU
Email: vanessa@vhprints.com
Phone: 07984 868050