Privacy Policy
Last Updated: 12th June 2026
Privacy Policy for VH Prints
VH Prints ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase products from us.
1. Who We Are
VH Prints
38 Huntingdon Road
London N2 9DU
Email: vanessa@vhprints.com
Phone: 07984 868050
2. Information We Collect
We may collect the following personal information: Name, Email, Address, Telephone number, Billing address, Delivery address, Order details, Payment information (processed securely through our website payment providers), Communications sent to us through contact forms, email or telephone.
3. How We Collect Information
We collect information when you: Place an order through our website, Contact us via email, telephone or contact forms, Subscribe to our newsletter or marketing communications, Interact with us on our website.
4. How We Use Your Information
We use your information to: Process and fulfil orders, Deliver products and services, Communicate with you about your order, Respond to enquiries, Provide customer support, Send newsletters and marketing communications where you have consented, Improve our products, services and website, Comply with legal and regulatory obligations.
5. Legal Basis for Processing
Under UK GDPR, we process personal information based on: Performance of a contract (to fulfil your order), Consent (for marketing communications), Legal obligations, Legitimate business interests, provided your rights do not override those interests.
6. Marketing Communications
If you subscribe to our newsletter, we may send updates, promotions and information about our products and services. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
7. Payments
Payments made through our website are processed by trusted third-party payment providers integrated with our Squarespace website. We do not store full payment card details on our systems.
8. Sharing Your Information
We do not sell your personal information. We may share your information with trusted third parties where necessary to operate our business, including: Payment processors, Delivery and courier companies, Website hosting and website service providers, Email marketing providers, Professional advisers where required, All third parties are required to process personal information securely and only for legitimate business purposes.
9. Data Retention
We retain personal information only for as long as necessary to: Fulfil customer orders, Maintain business and accounting records, Comply with legal obligations, Resolve disputes.
10. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no internet transmission can be guaranteed to be completely secure.
11. Your Rights
Under UK GDPR, you have the right to: Access your personal information, Correct inaccurate information, Request deletion of your information, Restrict processing, Object to processing, Request transfer of your information, Withdraw consent where processing is based on consent, To exercise any of these rights, please contact us using the details above.
12. Cookies
Our website may use cookies and similar technologies to improve website functionality and user experience. You can manage cookie preferences through your browser settings.
13. Third-Party Links
Our website may contain links to third-party websites, including social media platforms such as Instagram. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
14. Complaints
If you are unhappy with how we handle your personal information, please contact us first so that we can attempt to resolve your concerns. You also have the right to complain to the Information Commissioner's Office (ICO):Information Commissioner's Office
Telephone: 0303 123 1113
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.